Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Great location
Excellent dining
Small rooms
Limited luggage storage
7.8/10
Very good
Rooms
7.3
Location
9.3
Service
7.3
Dining
7.7
Guest reviews
7.8/10
based on 13 reviews
8.2
8.2/10 based on 3702 reviews
Bernard
United States,
April
2024
8.4/10
I had a mixed experience at this hotel. The rooms were a nice surprise considering the price; spacious, with high ceilings, comfortable, and clean, but eventually, this becomes a problem which I will explain. The service was friendly and accommodating, with a special touch for my daughter who can't eat gluten. The location was fantastic, right in the heart of the Old City with easy access to key attractions, shops, and restaurants. The dining was good, but I wish there were more choices for longer stays.
Rooms
7.0
The rooms were spacious, comfortable, clean, and quiet, overlooking the patio area of the hotel.
Service
9.0
The service was excellent, friendly, and very helpful and accommodating.
Location
10.0
The location was fantastic, right next to the lively central square, yet peaceful with no street noise.
Dining
8.0
The dining experience was tasty with good choices, but we missed having bacon on the morning of our departure.
Facilities
8.0
The hotel offers all necessary facilities for a comfortable stay.
Alan
United Kingdom,
March
2024
7.6/10
The hotel is situated right in the heart of Trier, offering a convenient location to explore the city. The rooms were spacious and impeccably clean, although a bit cozy for two people with luggage. The service was friendly and accommodating, despite some slowness during busy times. The dining experience provided a variety of options for different tastes, although more choices for longer stays would be welcome.
Rooms
8.0
The rooms were very spacious and super clean.
Service
7.0
The service was friendly, with staff even baking extra breadrolls for my daughter who can't eat gluten.
Location
9.0
The hotel is right in the heart of the Old City, making it easy to walk to all the key attractions, restaurants, and shops.
Dining
8.0
The dining experience was great, offering something for everyone in the family, but could benefit from more variety for longer stays.
Facilities
6.0
The hotel's facilities were adequate but not spectacular.
Donald
United States,
March
2024
8.2/10
The hotel is conveniently located, just a short walk from the major attractions of the town. The rooms were claustrophobically small and lacked adequate luggage storage options. The service was great and helpful, particularly from a very friendly bilingual receptionist. The location couldn't be better, right in the heart of the Old City, enabling guests to easily explore the city. The dining experience was excellent with plenty of choices, perfect for starting the day. The facilities offered by the hotel were accommodating.
Rooms
5.0
The rooms were claustrophobically small and lacked adequate luggage storage options.
Service
9.0
The service was great and helpful, particularly from a very friendly bilingual receptionist.
Location
10.0
The location is ideal, right in the heart of Trier, close to all the main attractions, shops, and restaurants.
Dining
9.0
The dining experience was excellent with a wide range of choices, making mornings enjoyable.
Facilities
8.0
The facilities provided by the hotel were adequate and met the guests' needs.
Great location
Small rooms
William
United States,
February
2024
7.6/10
The hotel is ideally located in the historic city center of Trier, making it convenient for sightseeing. The rooms are bright and spacious, offering a pleasant view, though some service aspects could be improved. Dining options are varied with good choices available, but limited on specific days.
Rooms
8.0
The room I stayed in was bright and spacious with a high ceiling and a lovely view.
Service
6.0
The service, especially during check-in and check-out, could have been friendlier and more accommodating in addressing booking issues.
Location
9.0
The hotel is situated right in the heart of the old city, within walking distance to many attractions, making it a perfect base for exploring Trier.
Dining
7.0
The dining experience was good overall, although breakfast options were limited on certain days.
Facilities
8.0
The hotel offers diverse dining options and is close to shops and services, adding convenience for guests.
great location
service improvement
Louise
United States,
December
2023
7.6/10
My stay at the hotel was a mix of positives and negatives. The rooms were clean and modern, although a bit disorganized, and the location was fantastic. The service was friendly and helpful, but a bit lacking in terms of guidance. The dining experience was decent with a substantial and tasty selection, although the limited breakfast options were disappointing. Overall, the hotel offers good value for money and is well-located for easy access to the city center.
Rooms
8.0
The rooms were clean, modern, and comfortable. The location was fantastic.
Service
7.0
The service was friendly and helpful, but I wish there was more guidance provided.
Location
9.0
The hotel's location is ideal, right in the center of Trier without the noise from the street.
Dining
7.0
The dining experience was good overall with substantial and tasty options, but the limited breakfast options were a downside.
Facilities
7.0
John
United Kingdom,
December
2023
8.0/10
The hotel is ideally located right in the middle of the city center, making it perfect for exploring the town. The rooms are elegantly decorated with nice Roman-style pictures on the wall, though they can feel a bit small for some. The service is professional and friendly, with the added perk of always having cold water, coffee, and tea available. However, the initial unfriendliness upon arrival can be off-putting. The dining experience offers a good choice of food with convenient serving hours, making it a pleasant experience. Overall, the hotel provides great value for those looking for a central stay with comfortable rooms and good service.
Rooms
7.0
The rooms were correct in size and elegantly decorated with nice Roman-style pictures on the wall.
Service
8.0
The service was professional and friendly, with cold water, coffee, and tea always available.
Location
9.0
The location is excellent, right in the middle of town and just off the Hauptmarkt, overlooking a pleasant courtyard.
Dining
8.0
The dining offers a good choice of food with convenient serving hours, making it a pleasant experience.
Facilities
8.0
The facilities are well-maintained and offer convenience for guests.
Barbara
United States,
October
2023
7.8/10
The hotel is wonderfully located at the center of the beautiful city of Trier, making it ideal for exploring the Christmas markets and the main area easily. The rooms on the 4th to the 3rd floors were spacious, though the wet floors post-shower due to the 'open' design was a downside. The service provided was accommodating, especially with providing a powerful room fan, though there was a mix-up with the room booking. The dining options were satisfactory with a nice breakfast selection, and the facilities were well-maintained.
Rooms
8.0
Spacious rooms, but wet floors after shower due to 'open' design.
Service
7.0
Accommodating service, though a room booking mix-up occurred.
Location
9.0
Perfect location at the heart of Trier for exploring the city and the markets.
Dining
7.0
Satisfactory dining options with nice breakfast selection.
Facilities
8.0
Well-maintained facilities.
Great location
Wet floors
Jane
United Kingdom,
September
2023
7.6/10
The hotel provided a mix of positive and negative experiences. The rooms, despite being small, were adequately equipped and clean with high ceilings, good quality furnishings, and a quiet atmosphere overlooking the hotel's patio area. The service was efficient but lacked friendliness in some interactions. The location was excellent, right in the heart of the city center, making it convenient to explore all the main historical sites. Dining options offered a good range of food and self-service drinks, although some aspects could be improved. Overall, the hotel had its highs and lows in various aspects.
Rooms
8.0
The rooms were adequately equipped, clean, and quiet with a nice view of the patio area.
Service
7.0
The service was efficient with fast check-in and out, but lacked friendliness in some interactions.
Location
9.0
The hotel's location was excellent, right in the middle of town, making it easy to access all points of interest within walking distance.
Dining
7.0
The dining experience offered a good range of food and self-service drinks, although there is room for improvement.
Facilities
7.0
The hotel had adequate facilities to meet basic needs.
Simon
United Kingdom,
September
2023
8.4/10
The hotel is in an excellent location right in the heart of town, making it convenient for sightseeing and dining out. The service was professional and friendly. The dining options offered a good variety, especially at the breakfast buffet, although some may desire more choices. Overall, a great value for the price paid.
Rooms
7.0
My room was huge with an en-suite wet room, which was a unique touch. However, it felt a bit too small and cramped at times.
Service
9.0
The service from the staff was top-notch - professional and friendly at all times.
Location
10.0
The location couldn't be better as it's centrally situated in the old city, with all the main attractions within easy reach.
Dining
8.0
I enjoyed the variety at the breakfast buffet, and it was regularly restocked. A good self-serve dining experience overall.
Facilities
8.0
The hotel offers access to a great pizzeria right across the courtyard, adding to the convenience of the stay.
Robert
United Kingdom,
September
2023
7.8/10
The hotel's location is excellent, right in the center of the city with free tea/coffee, nice breakfast, and a great central location. The rooms were clean and well-equipped but lacked storage options and did not have a fridge/mini-bar. The service was friendly and professional, except for an incident where they took offense to a complaint. The dining experience was self-serve with a good variety of food. The hotel's facilities were convenient and functional for my stay.
Rooms
8.0
The rooms were very clean, with abundant outlets and flat surfaces. Additional fold-out furniture and a well-lit desk were practical additions.
Service
7.0
The service was friendly and professional, although there was a slight issue with a complaint being misunderstood.
Location
9.0
The hotel's location is right in the center of the city, making it convenient for easy access to the city center.
Dining
7.0
The dining experience was self-serve with a good choice of food available.
Facilities
8.0
The hotel's facilities provided all the necessary amenities for a comfortable stay.
Ben
United Kingdom,
August
2023
7.4/10
The hotel is ideally located for exploring the Christmas markets and the city of Trier. The rooms have unique quirks but offer a view of a cozy courtyard. Service may vary in response to guest feedback. The dining experience sets the mood for exploring the Roman attractions.
Rooms
7.0
The rooms from the 3rd-floor provide a unique view of a cozy courtyard, though layout quirks may be challenging to navigate.
Service
6.0
Service levels may vary, with sensitivity to guest feedback apparent. Cleaning standards in shared areas could be improved.
Location
9.0
The location is perfect for exploring tourist attractions, dining, and shopping in downtown Trier.
Dining
8.0
The dining experiences range from satisfactory to ideal depending on the desire to immerse in Roman history.
Facilities
7.0
The facilities cater to numerous needs but may lack some modern amenities found in other establishments.
Erin
United States,
June
2023
7.4/10
I had a mixed experience at this hotel. While the rooms were a bit small for two people and their luggage, they were sufficient overall and had high ceilings that made them feel more spacious. However, being on the top floor with a sloping roof was a unique touch. The service was decent, with some efforts made by the staff to assist guests, although there were moments of disorganization and lack of friendliness. The location, right in the city-center of Trier, was superb, offering a quiet setting with convenient access to shops and restaurants. The dining experience was excellent, although there were occasional shortages on busy days. Overall, the hotel had some positive aspects but also a few drawbacks.
Rooms
7.0
The rooms were on the smaller side for two people with luggage but sufficient overall. The high ceilings added to the feeling of space, and being on the top floor with a sloping roof was a unique feature.
Service
6.0
The service was decent, with staff doing their best to assist guests. However, there were moments of disorganization and the staff were not consistently friendly.
Location
9.0
The location in the city-center of Trier was superb, providing a quiet setting with easy access to shops and restaurants.
Dining
8.0
The dining experience was excellent overall, although there were occasional shortages on busy days. The wood-fired pizza was a standout.
Facilities
7.0
The hotel had a range of facilities that added to the overall experience, but there were no specific comments provided.
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